Help Center

1.   About ffxishop

ffxishop is one of the largest trade platform for virtual goods of online games.  We provide services for in-game currency, power leveling, in-game items. Our company has been in this field for 7 years and is getting stronger through all employees hardworking to ensure our customers receiving the best and the most efficient service. Since the time of 2005 our company built up, now we have over 100,000 members enjoy our outstanding services.

ffxishop put FAITH&SERVICE in our first place all the way long, and to have our clients enjoy their internet trade journeys with the LOWEST price ever.You can find out the cheap deals every day and customer's feedback to know futher information about us.

Hope you will enjoy our service one day and talking to our team members who are professionally qualified and 24 hours for 7 days ready for you for any game requirements you may have. Let us be your genuine fighting mates to help and supply you. Make your right choice and we will be here for you all the time. ffxishop is with you to make more fun in your life!

2. Sign up @ ffxishop.com

1. Creating a www.ffxishop.com Account in advance.

2. Do I have to register an account to order from www.ffxishop.com?

No, www.ffxishop.com accounts are there for your convenience to save time on your next visit. But, you do not have to create an account to order from www.ffxishop.com. You also can place the order through our website without login.

2.   Refund policy

If you wish to cancel your order when the payment has been confirmed but the order has not been started, we will send you a full refund immediately, and we will permanently delete all of your personal information from our system. If you wish to cancel your order when the payment has been confirmed but the order is partially completed, we will send you a partial refund for how much of the work we have not finished. We will refund you within 24 hours.

3.   Your prices double rised on my server, what's up?

There will be only one reason if the game currency prices change a lot in a short period: the demands excess the supplies. ffxishop will never abuse the price for no reason. We dedicate to provide high quality service with low price.

4.   What is your storage situation?

Since the supply is unstable, the storage changes vary with market float. Whenever you need to know the storage or order status, please simply click our 24/7 Live Chat to check with our online representatives.

6. Will using your services ban my account?

No. We have been selling gils, items to hundreds of customers in game. Our customers have never had a problem for using our service. As long as you don’t use Bots much, and you will be no worries at all.

7. How secure is your service? Is it safe if I release my account name and password to you?

Yes. At ffxishop, we take safeguarding your personal information very seriously. All staff members hold a profession standard in our service provided. We have developed strict policies to guarantee our customer's privacy. The only person can access your information is our team manager. Once the service is completed, we will advise you that the service has been completed and that you should change your password as a precaution

8. Are there discounts for large orders?

YES.  Please contact us via email or our Live Help for large order discounts. Additionally, we recommend you use Money Order or Wire Tranfer as the payment method for bulk order.

9. How can I get a coupon for my order?

You can always enjoy a lower price by using a coupon.  Please pay attention to ffxishop promotional information and news. You may also find ffxishop official coupon and discount codes shared on the news or ingame ads.

10. After the delivery in game, your game developer asked the gil/item back immediately. And he said that is for system record, he will send me more gil/item as gift. Why?

We assure you that please DO NOT SEND ANY GIL/ITEM BACK to anyone in game once you received it successfully. It must be some cheater pretended to be our game developer for your gil/item. Just remember do not send it back to anyone at any time. Or we will not do any compensation for that kind of loss. Please be aware of such issue.

11. Should I contact you for trade once I make the order successfully?

Once we received your order, we will send you an email to notify you. You could wait for our email as well for trade notification. Usually, we need arrange the delivery with order queue. Thus please kindly allow us some time to prepare for you till we notify you for trade via email

12.Why should I wait in the game for such a long time but no one contacts me?

Since many customers login the game for delivery, our game developers need arrange and do delivery one by one, which may cause the delay. Please stay in game patiently. Our game developer will PM/whisper you as soon as possible.

13. How long does delivery take?

This is a most concerned question. If your order is in stock we can usually deliver within 5-30 minutes. Deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game, we suggest you check the stock on our live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service.

14. I have been waiting in game for a really long time. How do I confirm my order?

If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

15. Is it safe to buy gil? Is your gil legal?

Yes. All of our in-game currency is 100% handwork by our gil supplier team. We would never allow using cheats, automation software (bots), hacks, mods or any other third-party software to farm illegal gilfor selling.

 

To guarantee your safe buying, ffxishop provides secured payment options at your choice. ffxishop website is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.  You can pay safe with us.

 

To guarantee the safe in-game trading and minimize the risk of transaction, ffxishop offers you several delivery method suggestions of your game.

16. Your Live Chat is on but you are not responding. What's wrong?

Sometimes our Customer Sevice Reprsentatives are all busy dealing with every customers' problems, and could not respond you in short time, please bear with us. We will respond to you as soon as possible. You may also email your Inquiries or requests to us if you are having difficulties in messaging us, and we would reply your letter within 30 minutes max after we got your email.

17. What is 5 Hour Delivery Program in ff11 gil shopping?

ffxishop is the best internet game exchange provider, and ffxishop always try the best to offer gamers the better service. For ffxi players, ffxishop promote 5 hours delivery guarantee. If ffxishop failed to deliver the gil in time, gamers can get the compensation.

 

First, ffxishop compensates 3 percent gil of your order when delivery time is 5 hours to 24 hours. Second, ffxishop compensates 5 percent gil of your order when delivery time is more than 24 hours.

18.5 Hour Delivery Program Disclaimer:

1. Failed to contact you due to an invalid phone number submitted which leads to the delay.

2. Failed to deliver due to the incorrect information such as wrong game server, and wrong character name which leads to a delay.

3. Refuse to provide further information due to Payment Authorization Failed reason.

4. Unable to login the game for trade after our notification.

5. Fake information marked as a pending order, which requires further confirmation.

6. Game Maintenance Time is excluded, the delivery time will be re-calculated when the maintenance is completed.

7. Our website Maintenance Time is excluded, the delivery time will be calculated when the server maintenance is completed.

8. All the cd-keys, items and power-leveling services are not included.

19. Why I didn't get compensation for a delay?

If you didn't get compensation for your order delay, you could find some reasons in the "Order Tracking". You are agreeing to all of these terms, conditions and notices in the disclaimer below. The following order conditions will NOT be included in our 5 Hour Delivery Program.

20. What kind of payment methods do you accept?

We accept PayPal, Credit Card via PayPal, Visa, MasterCard ,Western Union as the payment methods.

21.What is pending e-check, How do I avoid sending an e-check?

A pending-e-check, like writing an electronically check, is a kind of payment method for Pay Pal. It will take days to clear as Pay Pal needs to verify the funds within the senders account. Once the check is cleared, the payment will be transferred to our account and your order is approved immediately.

 

An unverified account without sufficient balance of your Paypal account results in an e-check. And it usually takes 3-4 days for the payment provider to contact your bank to verify that funds. So if you want to avoid an e-check, the verification process for your account must be completed and there are sufficient funds available. Which option is currently selected for your payment, and what payment options your account supports are of your choice. And you just need to click the blue hyperlink of "choose more funding options" before placing the order to confirm your payment type

22. Why I can not pay successfully with my Credit Card?

If you can not pay smoothly with your Credit Card. Please make sure your Credit Card has sufficient funds first and also the order amount does not exceed your card limit. And please double check the billing information you submitted is correct.

Please be aware other possible reasons that your purchase is declined:

*Multiple repeated attempts with different cards.

*Several large purchases made in a short amount of time

*Purchases made in another state or country

 

If you still can not pay success with your credit card, please try other payment options. If you have encountered any technical problem please kindly inform us at sales@ffxishop.com.  Have a nice shopping here!